Call several residential pest control companies for an estimate, then be observant. The appearance and manner of the representatives can tell you a great deal about the company. How was their appearance and manner? Was it professional? Was the representative on time? Did they let you know ahead if they would be late? What about their vehicle? Was it clean and professional? Was it well-marked? Did their manner include high pressure sales tactics or were they helpful and informative?

“How long has your company been in business?” is a good question to ask. The more experience a home pest control service has, the better. “How much training and experience will my technician have?” is another valid question. States typically mandate a certain amount of annual training for all licensed technicians.

You will want to ask the company whether they are licensed. You’ll want to check with the state to verify their claim. Do not do business with a company that can’t or won’t provide proof of licensing.

An important question to ask is whether the company is insured. Ask for a certificate of insurance. Verify it with the insurance company. Lack of insurance is a serious problem. Do not do business with a service that can’t or won’t verify their insurance.

Always ask what methods of home pest control the service uses. This is an important question. Professionals will respond by explaining the importance of eliminating any potential sources of food and shelter for the pests. Treatment options should include techniques for preventing the pests from entering the home.

“What will happen if I get an infestation?” Their first response will be to come in and control the infestation. However, what happens next is even more important? How can they prevent a re-infestation? An appropriate response will include an explanation on how they can break the life cycle of the pest.

The only way to really evaluate customer service is to ask their customers, or your friends and neighbors. Are their pest control methods and techniques effective? How’s their customer service? Are they courteous? Are they responsive?

Do they belong to professional associations? Professional pest control associations offer many benefits to their members such as educational opportunities. Be wary of home pest control companies that don’t belong to at least one professional association.

How do their prices and services compare with other pest control companies? Asking for bids from several pest control companies allows you to compare prices and services. While price is one factor, professional knowledge and customer service may be even more important.